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Support & Security

Last updated: October 26, 2026

Contact support

Email [email protected]. We'll get back to you as quickly as we can.

Report a security issue

If you find a vulnerability or suspect a security incident, email [email protected] with "[Security]" in the subject line and the steps to reproduce it. We will acknowledge your report and keep you updated while we fix it. If a breach involves Fanvue user data, we notify Fanvue at [email protected] and the affected creators without undue delay.

Getting started

New to Fanmidas? Read the onboarding guide.

Common questions

How do I pause AI replies?

Switch AI replies off on your dashboard. While they are off, nothing is sent and new messages stay in your Fanvue inbox for you.

Can I take over one fan?

Yes. On the Fans page, turn on "I'll handle this fan". AI replies stop for that fan and continue for everyone else.

How do I disconnect and delete my data?

Choose "Disconnect" in your dashboard. The assistant stops right away, and your data is kept for 30 days in case you reconnect, then deleted. Tick "Also delete my data now" to delete it immediately. See the Privacy Policy.

How do I export or delete a fan's data?

Email [email protected] with the request. We respond without undue delay.

How does billing work?

Plans are billed through Fanvue. You can change or cancel your plan in Fanvue at any time.

Fanmidas is an independent app available on the Fanvue App Store.

Available on the Fanvue App Store

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